Alcatraz Pullover Hoodie

United States Delivery

FREE Shipping on all Orders Nationwide across the United States.

Delivery Rates

To ensure you always pay a fair price for delivery you will be presented with exact shipping rates in the checkout, based upon the items you order and your delivery address. All packages are couriered out of our warehouses in USA or China. When available, we will upgrade your shipping at our expense, to an express courier for a faster arrival. 

Our partner platform works with major carriers to offer ePacket, air freight and other shipping solutions to provide on-time delivery, tracking information and competitive pricing. Specifically, the trusted suppliers work with numerous shipping companies, such as DHL, UPS, FedEx and many more. This ensures that our customers receive their products as quickly as possible.

Delivery Times

Items are processed by Blakonik usually within 24 hours purchase. 

Order Processing cut-off time is 4pm EST, Monday-Saturday.

Handling (time from warehouse to courier) can take a few additional days but most items are shipped within 3 business days.

Orders are processed within 2 business days. Orders should arrive within 7 to 10 business days after processing is complete, via DHL / UPS / FedEx / TNT or EMS.

You will receive notification of any delay or cancellation of your order via email.

Once you purchase your items, you will receive a confirmation page which has a section to track your order via SHOP App. Scan the QR code with your phone and Shop will send you real-time delivery updates via email, once your order is shipped.

P.O. Boxes

We are currently unable to ship to P.O. Boxes. If a P.O. Box address is given by mistake we will contact you and this may cause a delay with the delivery of your package.

International Delivery

Unfortunately we currently only ship within the USA 50 states and its territories.

Payment Options

On checkout you can either opt to pay by Credit Card: Visa, Mastercard, Amex, Discover. Or Diners Club, Shop Pay, Apple Pay, Google Pay, Meta Pay, Amazon Pay, Paypal & Afterpay. Credit Card transactions are processed immediately and in most cases your order will be shipped on the same, or next working day. If you have any other questions please contact us.

Canceled Orders

An order may be canceled before it leaves the warehouse, however once your order ships out, we cannot refund your order under any circumstances.

If you have any issues with your order, you may reach out to us at 1.252.549.0204 between the hours of 10am-7pm EST or email us at hello@blakonik.com. We also have Live Chat available on the site.

Payment Policy for Blakonik LLC

Thank you for choosing Blakonik LLC as your preferred online shopping destination. We offer a variety of convenient payment options to make your shopping experience smooth and hassle-free. Our accepted payment methods include:

- Major Credit Cards: We proudly accept Visa, MasterCard, American Express, Discover, Diners Club, Venmo, Google Pay, Apple Pay, Meta Pay, Amazon Pay,  PayPal & Afterpay. You can securely enter your credit card details during checkout for a seamless transaction.

- PayPal: You can also choose to pay through PayPal, a trusted and secure online payment system. Simply select the PayPal option during checkout and follow the prompts to log into your PayPal account and complete the payment.

**Important Note about PayPal**

If you have a balance in your PayPal account, it will be automatically applied towards your purchase before any backup payment method is charged. This ensures that your PayPal funds are utilized efficiently for your convenience.

We take your payment security seriously and utilize encryption technology to protect your financial information during the transaction process. Please rest assured that your payment details are kept confidential and secure.

We want to ensure a seamless and secure payment experience for all our customers. To achieve this, we utilize the services of Stripe, a leading payment service provider, in partnership with Shopify. In this Payment Policy, we will explain the payment service provider being used and the payment methods accepted on our website.

Customer payment method is authorized and charged automatically. 

Payment Service Provider: Blakonik LLC via Shopify, employs Stripe as our trusted payment service provider. Stripe is renowned for its secure and efficient payment processing capabilities, offering a seamless checkout experience for our customers. Stripe handles the processing of credit card payments on behalf of Blakonik LLC through its partnership with Shopify.

Stripe's Privacy Policy: To understand how Stripe handles your personal information and data, please refer to Stripe's Privacy Policy. The Privacy Policy can be found at https://stripe.com/privacy. We encourage you to review Section 8, which covers Privacy and Data Use, and Section 9, which addresses Data Security, for a comprehensive understanding of how your information is handled by Stripe.

Accepted Payment Methods: Blakonik LLC accepts a variety of payment methods to accommodate our customers' preferences. The following payment methods are currently accepted on our website:

 

PayPal Express                               Shop Pay

Venmo                                             Visa

Amazon Pay                                    American Express

Apple Pay                                        Diners Club

Discover                                          Meta Pay

Google Pay                                      Mastercard

 

These payment methods provide flexibility and convenience, ensuring a hassle-free checkout process for our customers.

Returned Items: 

Returns accepted for 30 days, starting from delivery date
Free Returns
No restocking fee
No final sale items

Data Security and Privacy: At Blakonik LLC, we take the security and privacy of your personal information seriously. By utilizing Stripe's payment processing services, we ensure that your payment data is handled securely and in compliance with industry standards. Stripe employs robust security measures to protect your information from unauthorized access, and their Privacy Policy outlines their commitment to data protection.

Please note that Blakonik LLC does not store or directly process your credit card information. All payment data is securely transmitted to Stripe for processing.

By shopping with us and making a payment, you acknowledge and agree to the terms outlined in this Payment Policy. We recommend reviewing this policy periodically for any updates or changes.

 

Return and Refund Policy

Effective Date: October 24th, 2023

Thank you for shopping at Blakonik! We are committed to providing you with high-quality apparel and ensuring your satisfaction. However, we understand that sometimes you may need to return or exchange an item. To facilitate a smooth return process, we have outlined our return policy below.

• Returns accepted for 30 days, starting from delivery date
• Customer provides return shipping
• No restocking fee
• No final sale items

Eligibility:

• To be eligible for a return, the item(s) must be unused, unworn, and in the same condition as when you received them.
• All original tags, labels, and packaging must be intact and included with the returned item(s).
• We only accept returns within 30 days from the date of delivery.
• Some items may be exempt from being returned, such as undergarments, swimwear, or personalized items. Please check the product description for any specific return restrictions.

Return Process:

• To initiate a return, please contact our customer service team at hello@blakonik.com within 30 days of receiving your order.
• Our customer service team will guide you through the return process. You will receive (via email) a return shipping label.
• Please ensure that the item(s) are securely packaged to avoid damage during transit.

Return Shipping:

• The customer is responsible for the return shipping costs, unless the return is due to an error on our part (e.g., wrong item shipped, damaged item).
• The label you receive will be trackable to ensure the safe delivery of your return. 

Refunds and Exchanges:

• Once your return is received and inspected, we will send you an email notification to confirm its receipt.
• If the returned item(s) meet the eligibility criteria mentioned above, a refund will be issued to your original method of payment within 1 day. Please note that shipping fees are non-refundable.
• In the case of exchanges, we will process your request upon receiving the returned item(s). If the requested item is unavailable, we will issue a refund for the returned item(s).
• If the return is due to our error, we will cover the return shipping costs and offer you a refund or exchange based on your preference.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact our customer service team immediately.
• We may require photo evidence of the damage or defect to facilitate the resolution process.
• Upon verification, we will provide you with return instructions and arrange for a replacement or refund, including any applicable shipping charges.

Final Sale Items:

• Items marked as "Final Sale" are non-returnable and non-refundable. Please carefully review the product description before purchasing any final sale items.

If you have any questions or concerns regarding our return policy, please contact us for assistance. We appreciate your understanding and cooperation.

Contact Details: