Refund policy

Return and Refund Policy

Effective Date: October 24th, 2023

Thank you for shopping at Blakonik! We are committed to providing you with high-quality apparel and ensuring your satisfaction. However, we understand that sometimes you may need to return or exchange an item. To facilitate a smooth return process, we have outlined our return policy below.

• Returns accepted for 30 days, starting from delivery date
• Customer provides return shipping
• No restocking fee
• No final sale items

Eligibility:

• To be eligible for a return, the item(s) must be unused, unworn, and in the same condition as when you received them.
• All original tags, labels, and packaging must be intact and included with the returned item(s).
• We only accept returns within 30 days from the date of delivery.
• Some items may be exempt from being returned, such as undergarments, swimwear, or personalized items. Please check the product description for any specific return restrictions.

Return Process:

• To initiate a return, please contact our customer service team at hello@blakonik.com within 30 days of receiving your order.
• Our customer service team will guide you through the return process. You will receive (via email) a return shipping label.
• Please ensure that the item(s) are securely packaged to avoid damage during transit.

Return Shipping:

• The customer is responsible for the return shipping costs, unless the return is due to an error on our part (e.g., wrong item shipped, damaged item).
• The label you receive will be trackable to ensure the safe delivery of your return. 

Refunds and Exchanges:

• Once your return is received and inspected, we will send you an email notification to confirm its receipt.
• If the returned item(s) meet the eligibility criteria mentioned above, a refund will be issued to your original method of payment within 1 day. Please note that shipping fees are non-refundable.
• In the case of exchanges, we will process your request upon receiving the returned item(s). If the requested item is unavailable, we will issue a refund for the returned item(s).
• If the return is due to our error, we will cover the return shipping costs and offer you a refund or exchange based on your preference.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact our customer service team immediately.
• We may require photo evidence of the damage or defect to facilitate the resolution process.
• Upon verification, we will provide you with return instructions and arrange for a replacement or refund, including any applicable shipping charges.

Final Sale Items:

• Items marked as "Final Sale" are non-returnable and non-refundable. Please carefully review the product description before purchasing any final sale items.

If you have any questions or concerns regarding our return policy, please contact us for assistance. We appreciate your understanding and cooperation.

Contact Details: